Frequently Asked Questions (FAQ)
Shipping
Do you ship overseas?
Yes, we offer free worldwide shipping to over 200 countries. No matter where you are, we’ll ensure your authentic jerseys reach you!
How long will it take to receive my order?
Shipping times vary by location:
- USA, UK, Canada, Europe: 6 – 8 business days
- Rest of the World: 6 – 12 business days
Please note that processing time is 1 – 2 business days, and the estimated delivery time above does not include processing.
What shipping carriers do you use?
We use trusted carriers including DHL, USPS, and other reliable local courier services, depending on your location.
Will I be able to track my order?
Yes, once your order is shipped, you will receive an email with your tracking number to keep you updated on its journey. Please note that for some orders with free shipping, tracking information may not always be available.
Product
Are your jerseys authentic?
Absolutely! All our jerseys are 100% authentic and sourced from official suppliers. You can trust that you’re getting the best quality.
Can I personalize my jersey?
Yes! We offer custom printing for your jersey. Check the product page for available customization options such as player names, numbers, or your own personal touch.
What sizes do you offer?
Our jerseys come in a range of sizes from S to 5XL, depending on the team and product. Please refer to the sizing chart on each product page to ensure you select the perfect fit.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of receiving your order. Returns are accepted if the item is damaged, the wrong size, or an incorrect item was sent to you. Please review our Return & Refund Policy for full details.
How long do I have to return my item?
You have 30 days from the date of delivery to return your item.
How long will it take to process my refund?
Refunds are processed within 5 business days after we receive the returned item. The refund will be applied to your original method of payment.
Order Issues & Cancellations
Can I cancel my order?
You can cancel your order within 12 hours of placing it, as long as it hasn’t been shipped yet. If you wish to cancel or modify your order, please contact us as soon as possible.
What if I received the wrong item?
If you received the wrong item, or your item is damaged, please contact us at support@proclubsjerseys.com. We will resolve the issue as quickly as possible by providing you with return instructions.
General Questions
How can I contact customer service?
If you have any questions or need assistance, please reach out to us via email:
Email: support@proclubsjerseys.com. Our customer service team is available to help!
Can I track my order?
Yes, once your order has shipped, we will send you an email with tracking details. You can use the tracking number to monitor your shipment’s progress.